MODERNIZATION OF NTUC INCOME CASE STUDY QUESTIONS

Simplified workflows cut policy processing time and cost by half, and greatly reduced the time required to design and launch new products from months to days. In all, paper policies comprising 45 million documents were stored in over 16, cartons at three warehouses. Office Services would log documents, sort them, and then send them to departments for underwriting. Hardware failures caused six days of complete downtime. At the same time, COBOL programs were very slow in developing new products for the company resulting to lost sale opportunities. They also lost opportunities to cross-sell because transaction processing for policy underwriting was still a batch process and information is not available to agents and advisers in real-time.

Furthermore, the LAN cables were replaced with faster cables, a fiber-optic backbone, and wireless capability. Income is able to provide support to agents, brokers, and customers to do online services regularly. Email required Address never made public. Office Services would log documents, sort them, and then send them to departments for underwriting. Income used HP mainframe that hosted the core insurance applications as well as the accounting and management information systems. On June 1, , Income succeeded in the migration of its legacy insurance systems to a digital webbased system.

modernization of ntuc income case study questions

They also lost opportunities to cross-sell because transaction processing for policy underwriting was still a batch process and information is not available to agents and advisers in real-time. At the same time, COBOL programs were very slow in developing new products for the company resulting to lost sale opportunities.

The Herculean task required not only the upgrading of hardware and applications, it also required Income to streamline its decade-old business processes and IT practices. Whenever a document is needed to be retrieved, it would take about two days to locate and ship it by courier. Newer Post Home Older Post. How were the problems resolved by the new digital system?

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Case Study 2: Modernization of NTUC Income (pages 105-106)

In one of the hardware crashes, it took several months to recover the lost data. About This blog is created purposely for my study.

What were the problems faced by Income in this case? How well is Income prepared for the future? Continuous straining should be given to the staff to ensure proper use of the system and to maximize the potential of the system.

Products should be constantly srudy and new designs should always be made available. Since there was no clear document management system, retrieval of documents take days to accomplish. For example, all servicing branches were equipped with scanners; monitors were changed to 20 inches; PC RAM size was upgraded to MB; and new hardware and modernizatoin for application servers, database servers, web servers, and disk storage systems were installed.

How were the problems resolved by the new digital system? Are the problems described in the case likely to be repeated?

modernization of ntuc income case study questions

What were the problems faced by Income in this case? With regards to their business processes, Income does all the work manually. Notify me of new comments via email. Frequent breakdowns were addressed by the high-availability platform. For example, STEP technology eliminates the use of paper which promotes environmentally friendly as well. You are commenting using your Twitter account.

When it broke down, work would stop and the staff would choose either data reconciliation or backup, which was costly and time-consuming.

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Case Study 4: Modernization of NTUC Income | B.I.B.O

They have extensive systems felxibility now and they launch an new products directly via eBao system. Voluminous documents are manually sorted and xtudy by a number of staff at their warehouse.

This allowed Income to view a summary of each customer over different products and business areas. Income had to train employees who had been accustomed to working with paper to use the eBao system and change the way they worked. Despite periodic investments to upgrade the HP mainframe that hosted the core insurance applications as well as the accounting and management information system, it still stuudy broke down.

Nice information about modernization. At the same time, COBOL programs were very slow in developing new products for the company resulting to lost sale opportunities. This resulted to humongous Income also experienced frequent breakdown of the HP mainframe which hosted the core insurance applications and the accounting and management information systems.

Refilling would again take about two days. Email required Address never made public. As a result, cross-selling became easier, and customer service could be improved.

The new system was operational on high-quality platform with multiple servers and communication lines. In the insurance industry, information systems are very important in ensuring product and services-competitiveness.