CASE STUDY MODERNIZATION OF NTUC INCOME

In one of the hardware crashes, it took several months to recover the lost data. As a result of adopting eBao Life System, about office staff and 3, insurance advisors could access the system anytime, anywhere. Moving to a paperless environment, however, was not easy. The collection schedule could introduce delays of two to three days. Tedious and paper-based insurance processes which causes delay and time consuming frequent systems breakdown and insufficient functional back-up systems. Additionally, the systems allowed for online support of customers, agents and brokers.

As a part of eBao implementation, Income decided to replace its entire IT infrastructure with a more robust, scalable architecture. At the same time, development of new products using the COBOL is quite cumbersome and took weeks, even months, to accomplish. Improvement in System Availability: Partnership with Development Authority and Microsoft to launch the community web portal, Big Trumpet. Additionally, the systems allowed for online support of customers, agents and brokers.

What were the problems faced by Income in this case? Through the new digital systems, these problems were addressed. What types of information systems and business processes were used by Income before migrating to btuc fully digital system? Their collection schedule causes delays of two to three days.

BlueHost is the best hosting provider for any hosting plans you might require. I think if they will constantly improve there systems and they will adopt to new technology I think problems like this will never be repeated again. Before migrating to the fully digital system, Income had been using a manual paper-based insurance system running on HP S mainframe that housed the core insurance applications as well as the accounting and stydy information systems.

Incomes insurance processes were very tedious and paper-based.

case study modernization of ntuc income

The new system also addressed downtime due to breakdowns by its hot back-up modernozation centers. COBOL programs were also used which also encountered technical failures. At the same time, COBOL programs were very slow in developing new products for the company resulting to lost sale opportunities.

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To ensure the success of the new system, proper implementation and control should be done. For example — all servicing branches were equipped with scanners, monitors were changed to 20 inches, PC RAM size upgraded to MB, new hardware and software for application servers, database servers, web servers, and disk storage systems was installed. A real-time hot backup disaster recovery center was implemented where the machines were always running and fully operational. A real-time hot back-up disaster recovery center was implemented.

Case Study: Modernization of NTUC Income by Lamya on Prezi

Re-filing would again take about 2 days. Nice case study about modernization.

Staff members who would telecommute enjoyed faster access to information, almost as fast casw those who accessed the information in the office. A real-time hot backup disaster-recovery center was implemented, where the machines were always running and fully operational.

case study modernization of ntuc income

This resulted to humongous Income also experienced frequent breakdown of the HP mainframe which hosted the core insurance applications and the accounting and management information systems. Additionally, the systems allowed for online support of customers, agents and brokers. Income had problems with how they process their insurance because it is very tedious and nntuc.

The software comprimise three subsystems these are the Policy Administration, Sales Management and Supplementary Resources which fulfilled many of the company’s requirements, from customer orientated design to barcode nruc capabilities, and the ability to support changes in business processes. For storage, all original documents were packed and sent to warehouses where, over two to three days, a total of seven staff would log and store the documents.

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Case Study 2: Modernization of NTUC Income (pages 105-106)

The way they do business costs them time, because it takes them more days to finish a certain request for insurance; money, because they need to upgrade HP mainframe that frequently breaks; space, because it is paper-based, all forms were put into cartons and resulted to occupying 3 warehouses. Improvement in System Connectivity: This allowed Income to indome a summary of each customer over different products and business areas. Provides greater support to od As a part of eBao implementation, Income decided to replace its entire IT infrastructure with a more robust, scalable architecture.

It provided seamless integration with imaging and bar code technology. With the new information system, Income is now equipped to face the challenges of the industry.

AMER KADHIM : Case Study: Modernization of NTUC Income

Incom well is Income prepared for the future? This meant that backups had to be performed at the end of every day in a costly and tedious process, or the company would risk losing important data.

The Life System used by about office staff and 3, insurance advisors could be accessed anytime, anywhere with a web browser. The Herculean task required not only the upgrading of hardware and applications, it also moderbization Income to streamline its decade-old business processes and IT practices.

Similarly, whenever a document needed to be retrieved, it would take about 2 days to locate and ship it by courier.