UTILITYWISE CASE STUDY

Tell us about Utilitywise We have some unique technology and so far our consultants have helped over 27, small, medium and large businesses across all sectors to save time, effort and money. Don’t overload the customer with questions as it becomes tedious and overwhelming. Utilitywise offers businesses a better way to buy and manage their energy and utility services. We chose CustomerSure because it was recommended to us. They’ve helped us shape when, how and in what format we contact our customers, and how best to respond when they call us.

What challenges were you facing? We chose CustomerSure because it was recommended to us. We have some unique technology and so far our consultants have helped over 27, small, medium and large businesses across all sectors to save time, effort and money. Don’t overload the customer with questions as it becomes tedious and overwhelming. We need to be proactive and move quickly if ever we receive a complaint.

What word or words sums up your experience of CustomerSure?

Walking round the office it feels busy and you get a strong sense that everyone is determined to do their best for customers. What challenges were you facing? Who else uses CustomerSure? Customer satisfaction continues to casr in all areas since we introduced CustomerSure.

Utilitywise increase their Net Promoter Score from 38 to 63 in three months.

We interviewed Suzy Rand, Operations Manager. We manage their energy needs from procurement to account management. Utilitywise offers businesses a better way to buy and manage their energy and utility services. What advice would you give someone about customer feedback?

  DISSERTATION LE LUXE EST IL SUPERFLU

It’s fast, friendly and energetic. Have we answered your questions? Helping people use feedback better is what gets us out of bed on a morning.

We need to be proactive and move quickly if ever we receive a complaint. Don’t overload the customer with questions as it becomes tedious and overwhelming.

utilitywise case study

But the team is experienced and they also know that only happy customers keep renewal rates high. We make utilities fun! They’ve embraced the Net Promoter Score methodology and they chose CustomerSure software to measure their performance and improve customer uyilitywise. We have to collect feedback to make sure we understand what’s important to customers and how well we’re doing.

utilitywise case study

Since their public listing sales growth is a key focus. We weren’t using anything else previously and we got feedback up and running pretty much straight away.

Our consultants take pride in getting good feedback and they find the comments are very helpful for personal development. Tell us about Utilitywise We have utilityaise unique technology and so far our consultants have helped over 27, small, medium and large businesses across all sectors to save time, effort and money.

We use Net Promoter Score to measure tuilitywise progress and in the first three months we increased our Net Promoter Score from 38 to Above all we have to act on the feedback we receive so that customers can see that we listen and that we care enough to take action on what they tell us. We’re an experienced team and because we’re all experienced we know that keeping satisfaction high means: We’re growing fast but in a competitive market we can only continue to grow if we retain customers and increase our renewal casd.

  TOM SHERRINGTON HOMEWORK

We have some unique technology and so far our consultants have helped over 27, small, medium and large businesses cass all sectors to save time, effort and money.

Utilitywise | Case Studies | CustomerSure

It’s a young, fast-growing company. We’re an experienced team and because we’re all experienced we know that keeping satisfaction high means:.

People like working at Utilitywise. Have a clear idea of what you’re trying to achieve. Be aware of who you’re sending satisfaction cass to and see it from their point of view.

The customer comments that we receive are incredibly useful. What results have you achieved? Request a demo or Schedule a call. We feel we’re much more proactive to customer needs.