We were also the irst in government to exit from a large scale IT contract We will benchmark the quality of our services against and bring IT services in-house. Our goal must be to make these services the perfect blend of quality driving entitlement assurance and streamlined process. Our goal is to get the right drivers and vehicles taxed and on the road, as simply, safely and efficiently for the public as possible. The information will include the types of vehicles they are allowed to drive and any penalty points or motoring convictions. This is the key to better services and significant reductions in cost.

Find out more about cookies or hide this message. A paper tax disc will no longer be issued and will no longer need to be displayed on a vehicle. DVLA will continue to build links with the local community and key businesses within the area. We will continue to conduct regular reviews to identify and manage all potential risk across the agency whether relating to change or to maintaining routine service standards. The introduction of this service will result in significant savings to the insurance industry and will offer customers in general ease of access and choice of channel. Maybe Yes this page is useful No this page is not useful Is there anything wrong with this page? The outputs from our service of competitive pricing in the market place, transformation programme will reduce manual technological advances such as cloud hosting intervention and will free up capacity.

Deliver simpler, faster, secure, accurate and bulk transactions for key customers such as the motor trade, fleet operators and hire companies.

Our agency Target Operating Model has been designed, and will be implemented in We will need to work closely with customers to deliver improvements. This includes transferring their registration mark onto a retention certificate to assign to a vehicle at a later date or transfer it directly, whichever is most convenient.

Savings will be achieved through services online as part of a wider, user-focused avoiding commercial margins, taking advantage service offering. A significant number of DVLA services and transactions are still predominantly paper based.


dvla business plan 2014-15

Our Business Plan sets out the way in which DVLA intends to introduce new and accelerated ways of delivering digital services together with delivery dates for the first tranche of services. What were you doing? It sets out details of dvka DVLA intends to achieve against its strategy within the next year, including financial and volume forecasts.

Financial Services – Rachael Cunningham is responsible for providing financial leadership at a strategic and operational level, ensuring sound and appropriate governance and risk management controls are in place across the organisation. Getting our customers online, whether drivers, vehicle owners, or the businesses that use our services, depends on how simple we can make the experience. Who we are and what we do 2. User requirements and customer needs will be fed into the development cycle, ensuring a consistent approach is adopted for data capture and possible future data sharing.

Deliver simpler, faster, secure, accurate and bulk transactions for key customers such as the motor trade, fleet operators and hire companies. We are committed to providing dfla most eficient, effective services to meet the needs of a diverse and ever growing digitally aware customer base.

Motorists who currently buy a 6 month tax disc will pay a lower surcharge if they choose to pay monthly or bi-annual by direct debit payment. This service will replace the requirement for a paper counterpart. This is linked to recommendations 3 and 4. Drivers Medical reform – make it easier for the public to be safe and comply by taking a strategic 2014-51 to deliver a high quality, fast, low cost service for drivers with medical conditions.

(PDF) DVLA Strategic Plan to | Clayton Clive –

DVLA plans to assess and then meet the skills gap that currently exists looking dv,a use the resources it has both within the organisation and its surrounding area. Use our assets to grow new revenue, efficiency and transactional opportunities across government.

If you use assistive technology such as a screen reader and need a version of this document in a more accessible format, please email alternative. The service will allow customers to check their details are up to date and correct.


DVLA call centre will initiate a study to investigate the tools that exist in the marketplace that can enable e.

DVLA business plan 2014 to 2015

We also look after a wide range of needs by providing assisted digital dvlaa. After the local office closure programme ended in Decemberthe number of full time equivalent headcount had fallen from 5, to 4, We will make our services easier to use by removing barriers using customer feedback to improve services. We also have agreement to smooth out our efficiency improvements and provide well in excess of the savings required under the Spending Review for non-ring-fenced departments.

In line with the recommendations in our Strategic Planwe will work with DfT on the implications of increasing the driving licence renewal age beyond This publication is available at https: DVLA will produce a cost benefit analysis assessing the value for money offered together with potential options for vehicle tax collection to be carried out by third parties.

dvla business plan 2014-15

The accreditation provides recognition of the excellent work of the staff in the Contact Centre and is strong evidence that it is a leader in the industry. I want to notify DVLA that a vehicle has been destroyed or seriously damaged.

These improvements will help the agency manage and reduce exposure to the risk of holding inaccurate or incomplete information on driver entitlement or vehicle keeper details. Most of the environmental improvements being made will not be visible to our customers; however they will see an overall reduction in the amount of paper they receive from the agency.